Privacy policy

Privacy Policy

At Floral Flats, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

Information We Collect

When you use our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through our payment providers)
  • Order history
  • IP address, browser type, and device information
  • Cookies and website usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and shopping experience
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails or offers (only if you choose to receive them)

Payment Information

We do not store your debit card, credit card, UPI, or banking details on our servers. Payments are processed securely through trusted third-party payment gateways.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyze website traffic
  • Provide a better shopping experience

You can disable cookies through your browser settings, but some features of the website may not function properly.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with trusted service providers when necessary, including:

  • Payment gateway providers
  • Shipping and delivery partners
  • Website hosting and technology providers
  • Government authorities when required by law

Data Security

We use reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of online transmission or storage is completely secure.

Your Rights

You may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information (subject to legal or business requirements)
  • Opt out of promotional communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Floral Flats
Email: